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As a member of the Industry Research & Product Management Team, the Analyst will be accountable for SNL Financials Research and Product Operations Group, including Client Support, Content Research, Operations & Testing within a specified industry sector or a cross-industry group to accelerate the quality and timeliness of SNL data, increase support standards, improve operational efficiency to reduce error rates, improve support survey scores to help maintain retention rates and drive revenue increases.
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Client focus- Proactive relationship management focused on understanding client needs and how SNL Financials Products help meet those needs.
Commitment to quality and excellence- attention to details, follow-through, and proactively managing SNL Financials responses to client needs in the defined Industry Team.
Subject Matter Expertise- Having achieved a satisfactory level of technical and professional skill or knowledge in a position related area; Keeping up with the current developments and trends in areas of expertise; actively identifying new areas for learning; using newly gained knowledge and skills on the job and learning through application.
Accountability- Proactively anticipates changing market needs and emerging trends; defines SNL Financials solutions in the context of organizational strengths; actively seeks to identify and supplement gaps/weaknesses; delivers on promises to internal and external constituencies.
Ethics- Conducts self, manages teams, and interacts with clients with the highest degree of integrity, honesty, and truthfulness
Relationship Management and Team Building Manages "matrixed" relationships with internal SNL Industry Teams, Sales & Marketing, Content Management, Technology, Finance and Administrative Teams; build a collaborative environment for providing timely implementation of new solutions and services to meet market needs
Leadership - Forwarding SNL Financials vision, mission, strategy and core tenets; provide feedback to internal constituencies; Enterprise thinking |
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